Privacy & Data Protection Policy

 

In accordance with the new EU General Data Protection Regulations effective as of May 25th 2018, please read these details about how we respect and strive to protect your privacy.

Customer privacy is a priority for L I T E R A T I   M A G A Z I N E  and Rare Swan Press (Literati Magazine’s small independent publisher). We treat your personal information confidentially in accordance with Swiss law and European Law. Further, as required by Swiss law, we have technical and organizational measures in place to protect your data against unauthorized access. We operate from Switzerland. Our website address is: https://literati-magazine.com.

Processing Customer data

In providing a multifaceted service to customers, all personal data we collect from users and site visitors, such as personal data include name, email address, personal account preferences, transaction data, such as purchase information and technical data, such as information about cookies.

We do not collect or store sensitive data concerning health, nor do we enquire as to any other kind of sensitive information.

The reasons we collect data comply to given rules and regulations and are done legally to provide you with our services. We do not collect, retain or collate personal data without your permission.  We are aware that personal data is not just generated by user interaction with our site and services, but also by technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

As a user of the WordPress publishing platform we are aware WordPress states it does not collect any personal data about visitors, only collecting the data shown on the User Profile screen from registered users. However, some of our website plugins may collect personal data.

Literati Magazine uses the following WordPress Plug-ins:

WooCommerce

Akismet Antispam

Jetpack for Analytics and Vaultpress (real-time back-up and security-scanning tool).

Data shown in the Comment or Contact form is collected as well as the visitor IP address and browser user agent string solely to assist in spam detection. An anonymized string created from the email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

For the time being, L I T E R A T I   M A G A Z I N E   has opted to moderate rather than disable comments.

Cookies

We also receive and store certain types of information whenever you interact with us. For example, like many Websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses literati-magazine.com.

These enable L I T E R A T I   M A G A Z I N E   to offer users the best possible user experience without losing features and functionality.

L I T E R A T I   M A G A Z I N E  does not and will never utilise cookies for marketing purposes.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For L I T E R A T I  M A G A Z I N E  Writers and Contributors who have permission to edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Media

For those L I T E R A T I   M A G A Z I N E writers and contributors who wish to  upload images to the website, you should avoid uploading images with an included embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website. Please clearly display a copyright sign if the image is an original art work of photograph.

L I T E R A T I  M A G A Z I N E  has a clearly stated policy about copyright infringement which is strictly enforced.

 

Embedded content from other websites

L I T E R A T I   M A G A Z I N E as a default refrains from using embedded content.

We note here that embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

For purely operational purposes, L I T E R A T I  M A G A Z I N E  utilises Jetpack on WordPress. This collates visitor clicks and visits as well as general geo-location markers. No individual data is collected. Social media referrals are also noted.  By default WordPress does not collect any analytics data.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Customer Data Collection  L I T E R A T I  M A G A Z I N E Store and services

WE  will only process Customer data for the following purposes:

  • To process orders
  • To respond to questions
  • To send Customer information about Literati Magazine and our products
  • To set up and maintain Customer accounts
  • To facilitate newsletter and /or magazine subscriptions
  • To facilitate subscription membership / donations / contributions and discounts /competitions
    and other similar offers and services.
  • To facilitate special offers /discounts /competitions and other similar offers and services.

From our L I T E R A T I   M A G A Z I N E  WooCommerce Store:

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

What we share with others

As a visitor, contributor or participant on the Literati Magazine website on this WordPress platform, information and data is shared with selected plug-in providers who help us provide our orders and store services to you; for example, PayPal, WooCommerce, Akismit, Jetpack – Vaultpress. This could include, but may not be limited to analytics, payment gateways, shipping providers and the occasional third party embed. None of these occur without your consent. We do not share your data for third party marketing purposes.

 

How we protect your data

Aside from conforming to Swiss legal data protection encryption requirements, we use Jetpack powered Vaultpress, a real-time backup and security-scanning tool.

What data breach procedures we have in place

In the case of any security breaches, we fully collaborate with WordPress to solve any issues and we undertake to inform our users and customers immediately as to the nature and status of any such breaches.

 

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Akismet on WordPress.

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Contact information

Please do not hesitate to contact us, either through our site

C O N T A C T form or at admin@rareswan.ch


L I T E R A T I   M A G A Z I N E

General Terms and Conditions of Business

1.  Applicability

1.1.  These General Terms of Business (‘Terms’) govern the relationships between Rare Swan Press (‚Rare Swan‘) and its Customers.

1.2.  These Terms apply in the version that is current at the time the Contact of Sale is concluded.

1.3.  These Terms may be supplemented or varied by Rare Swan through a written document that refers expressly to these Terms.

2. The Contract of Sale

2.1.  Display of the goods does not represent an offer to conclude a contract with the Customer.

2.2.  The Customer may submit an order by email. The order qualifies as a binding offer to conclude a Contract of Sale.

2.3.  Literati Magazine will send a confirmation of receipt of the order by email. This confirmation does not represent an acceptance of the offer; it is to inform the Customer that the order has been received.

2.4.  A Contact of Sale comes into being when Literati Magazine accepts the Customer’s offer by either sending the ordered goods to the Customer or confirming the goods have been sent.

2.5.  If Literati Magazine is unable for whatever reason to accept the Customer’s offer, the Customer will be informed of the unavailability of the goods, respectively, rejection of the offer.

2.6.  Where the goods are temporarily unavailable, Rare Swan will inform the Customer and, unless otherwise informed by an email from Literati Magazine, the order shall remain valid as an offer until such time as it is accepted in accordance with section 2.4.

2.7.  The Customer will be promptly informed of any incorrect details regarding the goods and, here possible, offered an alternative.

2.8.  Literati Magazine is entitled to provide part-performance and part-invoicing.

(a)  Where part-delivery is made, Rare Swan shall assume any additional costs of delivery;

(b)  Where delivery is delayed, the Customer will be informed.

 

3. Price, Payment Terms and Delivery

3.1.  Prices may vary. Unless otherwise notified to the Customer in writing, the price at the time the order is submitted is applicable.

3.2.  Prices are quoted either in Swiss francs (CHF) or Euros (EUR) and include any VAT required by Swiss law.

3.3.  The Customer is solely responsible for payment of any additional costs (e.g. customs and import taxes) imposed by local law or regulation.

3.4.  Literati Magazine only accepts the payment methods displayed on its website at the time of the order.

3.5.  The purchase price and any delivery costs are due when the Contact of Sale is concluded in accordance with section 2.4.

3.6.  Literati Magazine can without giving reasons demand payment in advance, in which case the order will be processed following receipt of payment.

3.7.  The Customer is only entitled to set off payment against money owed in the case of an undisputed sum and only when it relates to the same Contact of Sale.

3.8.  Literati Magazine may charge the Customer late payment interest of 5% per annum for any delay in payment. The right to claim additional compensation for costs incurred enforcing payment remains unaffected.

3.9.  Without prejudice to section 4 below, the Customer shall bear any additional costs, including the costs of return delivery, in the event of rejected delivery unless the delivered goods do not correspond to those ordered.

 

4. Withdrawal

4.1.  Literati Magazine grants the Customer the right to withdraw from the Contact of Sale without giving any reason within 14 days of receipt of the goods.

4.2.  Customer shall inform Literati Magazine in writing of the withdrawal by email to: admin@rareswan.ch.

4.3.  The consequence of an effective withdrawal is that both parties must return any performance already received:

(i)  Literati Magazine shall refund all payments received from Customer for the goods purchased on the earlier of:

(a)  receipt by Literati Magazine of the undamaged goods; or

(b)  valid evidence from the Customer that it has returned the goods.

(ii)  The Customer shall return the goods in the same state that they were sent to it. In the event of any damage to the goods, the Customer shall compensate Literati Magazine for the loss in value.

4.4.  The Customer shall bear the costs and risk of return unless the delivered goods do not correspond to those ordered.

 

5. Guarantee

5.1.  Where the delivery is damaged, incorrect or incomplete, (a ‘faulty delivery’), Literati Magazine may at its discretion provide a replacement or cancel the purchase and reimburse the Customer.

5.2.  In the case of faulty delivery Literati Magazine shall bear the costs of delivery.

5.3.  The right of the Customer to bring a claim under the guarantee lapses if the faulty delivery is not communicated to Rare Swan by email to: admin@rareswan.ch within 14 days of receipt of the goods.

 

6. Limitation of Liability

6.1.  Subject to section 6.2 all liability of Literati Magazine for any loss caused to the Customer in connection with the Contract of Sale, on whatever legal principle liability of Literati Magazine might be based, no matter whether the damage is caused by Literati Magazine or an employee, representative or auxiliary of Literati Magazine, shall in no event exceed a maximum of the value of the order.

6.2.  The exclusion of liability in section 6.1 shall not apply to loss caused by the intentional misconduct or gross negligence of Literati Magazine or its employees, representatives or auxiliaries.

6.3.  This limitation of liability may also be relied on by any employees, representatives and auxiliaries of Literati Magazine.

 

7. Data Protection

7.1.  Literati Magazine shall take appropriate technical and organizational measures to protect Customer data against unauthorized processing and accidental destruction or loss.

7.2.  Details of how Literati Magazine processes data of the Customer can be found in the Privacy and Data Protection Policy.

7.3.  By using the services, Customer agrees that Literati Magazine may use Customer’s personal data for the purposes referred to in the Privacy and Data Protection Policy.

 

8. Governing Law and Jurisdiction

8.1.  These General Terms of Business and the Contact of Sale are subject to and governed by Swiss law to the exclusion of Swiss International Private Law and any International Treaties.

8.2.  To the extent, the Customer is purchasing for a business any dispute arising from or under these General Terms of Business or the Contact of Sale shall be subject to the exclusive jurisdiction of the competent courts of the Canton of Zug, Switzerland In all other cases jurisdiction for any dispute is in accordance with Art. 32 of the Swiss Civil Procedure Ordinance (ZPO).

 

Scope of Goods and Services

 

Literati Magazine is a provider of editorial and publishing services and goods – specifically falling into the books and magazines categories. Other merchandising or showcasing business generated through the Literati or Rare Swan Press websites as well as editorial and book development services are managed independently of this web shop. All enquiries about these should be directed to: admin@rareswan.ch 

1. Third Party Listings.

Some Rare Swan titles are listed on the Germany based ‘VLB – Verzeichnis Liefbarer Bucher’ offered by MVB Marketing- und Verlagsservicedes Buchhandels GmbH (Index of Deliverable Books), Braubachstrasse 16, 60311 Frankfurt am Main. As of 2016, a new VAT directive is set in place for Germany-based purchases. Those customers wishing to purchase Rare Swan listed books through VLB can find all the relevant details at: https://www.vlb.de/#product/show/7f36eb0a41e14b52a57165b403aaaa7a/0

2. Pricing & Costs

Retail price listings are quoted in Swiss Francs (CHF)or in Euros (EU) and include any VAT required by Swiss law. Delivery charges are listed below and are subject to change. The charges listed on the web shop at the time of your order apply unless otherwise notified to you. Additional costs may be imposed by local laws or regulations depending, for example, on the value and/or weight of the order, as well as possible additional costs for customs clearance of the country of destination. All such costs remain the sole responsibility of the Customer.

3. Postage

Costs are listed on the shop page once the product selection is made.

3.1 Standard Delivery Time

Depending on the delivery location the delivery time varies:

location time
Switzerland 2-3 working days
Zone 1 (Most of Europe) 4-20 working days
Rest of the World 7-25 working days

Express delivery needs to be agreed separately upon contacting the shop at: admin@rareswan.ch

4. Payment

Literati Magazine uses PAYPAL. This site operates SSL encryption to safeguard customer privacy.

4.1 Payment processes

All Customer financial dealings with Literati Magazine are SSL protected. Purchase orders are dealt through internationally recognised and reputable third-party banking, authorising and verifying payment agents who are subject to legal and contractual obligations to protect data privacy.

Literati Magazine uses all reasonable efforts to ensure that the data we hold about our Customers is correct and complete.

5. Transparency

Customers may at any time request information about how we process their data and that incorrect data be corrected. Customers may also request the deletion of their information once they decide to unsubscribe.

6. Legal Notices:

Literati Magazine operates this website in compliance with general Swiss and EU online trading-without-borders guidelines. By using our services you agree to the applicability of Literati Magazine’s General Terms of Business (GTB). Please read these GTB carefully, they contain limitations on our liability and other information for the Customer.

Literati Magazine retains the right to update, modify and or change product release dates, descriptions on this website without prior notice.

LITERATI MAGAZINE retains the right to decline orders.

 


SUMMARY

General Terms of Business

To read the full text  of the new European Law.

Source: The International Association of Privacy Professionals

https://iapp.org/resources/article/the-eu-general-data-protection-regulation/#A27

 


 

L I T E R A T I   M A G A Z I N E & RARE SWAN PRESS

© 2015 – 2018. ALL RIGHTS RESERVED